Privacy Policy

About Parimatch

Parimatch has been in the betting industry since 1994 and gives Indian players a sportsbook, live casino, slots and instant games in one account.

The data controller is Castianes B.V., registered at Emancipatie Boulevard Dominico F. “Don” Martina 31, Willemstad, Curaçao, company registration number 159965, licensed in Curaçao under licence OGL/2024/1329/0629 issued by the Curaçao Gaming Control Board. We process data under the Personal Data Protection Act of Curaçao and the identity and anti-money-laundering duties our licence places on us.

What Personal Data Parimatch Collects

We only collect what an account genuinely needs:

• identity data: full name, date of birth and gender;
• contact data: mobile number, email and, where verification needs it, your address;
• account credentials: login identifiers and security settings;
• verification documents: Aadhaar or PAN, plus a bank statement or utility bill no older than three months where further proof is needed;
• financial data: payment instrument details, deposits, withdrawals and balance history;
• activity data: bets placed, games opened, bonuses claimed and session records;
• technical data: IP address, device type, browser and app version;
• safer-gambling signals: limits you set, time-outs and patterns our monitoring flags;
• marketing preferences and the record of any consent you give or withdraw.

Most comes straight from you. Some arrives through cookies and server logs, and some from payment processors, verification providers and fraud databases.

How and Why the Data Is Used

Each purpose has a clear reason behind it:

• running your account from registration to closure: needed to deliver the service;
• verifying identity and age, and running anti-money-laundering checks: a legal duty under our licence;
• processing deposits, withdrawals and bonus credits: needed to perform our agreement;
• detecting fraud, multiple accounts and payment abuse: our legitimate interest in a fair, secure service;
• monitoring for signs of harmful play and applying limits: player protection under our licence;
• answering support requests: needed to deal with your enquiry;
• sending offers and product news: only with your consent, which you can withdraw at any time.

Where an automated check flags an account, a person reviews it before anything is decided.

Sharing Data with Third Parties

We do not sell your data. We share it only where the service or the law requires:

• payment providers and banks, to move money in and out of your account;
• identity-verification and fraud-prevention partners, to complete KYC checks;
• game and platform providers, so the products in your lobby run;
• Curaçao Gaming Control Board, auditors and the financial intelligence authorities of Curaçao, where reporting duties apply;
• law enforcement and courts, on a valid legal request;
• IT and hosting suppliers bound by confidentiality.

Where data moves outside Curaçao or India, we use contractual safeguards and share only what the partner needs.

Data Storage, Retention and Security

Traffic between your device and our servers is encrypted. Access to verification documents and payment records is limited to staff whose role requires it, and every access is logged.

Retention follows gambling and anti-money-laundering law, not convenience. Account records, verification documents and transaction histories are kept for five years after your account closes. Consent records last as long as the consent, and support correspondence for as long as a dispute may need it.

Player Rights: Access, Correction and Deletion

You can ask us to:

• confirm what we hold and give you a copy;
• correct anything inaccurate or out of date;
• delete data we no longer have a lawful reason to keep;
• restrict or object to a particular use;
• transfer your data to another provider in a machine-readable format;
• withdraw marketing consent, effective immediately.

One limit is worth knowing. Records held under anti-money-laundering or licensing rules cannot be deleted early, even after an account closes. There we restrict access instead and delete once the period ends. We reply within 30 days and may ask you to verify your identity first. If our answer does not satisfy you, you may complain to the data protection authority in Curaçao.

Cookies and Tracking Technologies

We use cookies and similar technologies to keep you logged in, remember settings, measure performance and, with consent, tailor what you see. Non-essential cookies run only if you allow them, and you can change that at any time. Our Cookies Policy lists each category and its lifespan.

How to Contact Parimatch on Privacy Matters

Write to [email protected] for anything about your data, including access and deletion requests. For account and payment questions, [email protected] and the 24/7 live chat are faster.

Parimatch is strictly for adults aged 18 and over. We do not knowingly process the data of minors, and any account found to belong to one is closed and its data deleted, apart from what we must keep by law. If your play is becoming hard to control, the limits and self-exclusion tools on our Responsible Gambling page are available at any time.

We update this policy as our services and legal duties change. The current version sits on this page, dated at the top, and material changes are announced on the site or by email.